Who We Are

TwinLume is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

  • Contact details you provide when placing an order, such as your name, email address, shipping address and phone number.
  • Order details, including the products you purchase and the payment method you choose.
  • Payment information, which is processed securely by our payment providers — we do not store your card details.
  • Device and usage data collected through cookies, such as the pages you visit and how you interact with our site.

How We Use Your Information

  • To process and deliver your orders, including arranging shipment with our delivery partners.
  • To provide customer support and respond to your enquiries.
  • To improve our website, products and services.
  • To send you updates or marketing messages, only if you have agreed to receive them.

Cookies

We use cookies to make our site work properly, to remember your preferences and to understand how visitors use our site. Essential cookies are required for the site to function. Analytics and marketing cookies help us improve and personalise your experience. You can control or disable cookies through your browser settings at any time.

Third Parties

We share your information only where necessary: with payment providers (such as PayPal, Alipay and card networks) to process payments, with our shipping carrier (SF Express) to deliver orders, and with analytics services to understand site usage. Each of these partners handles your data under its own privacy policy.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of marketing communications. To exercise any of these rights, contact us at ddany908@outlook.com.

Data Retention & Security

We keep your information only for as long as needed for the purposes above or as required by law, and we use reasonable measures to protect it.

Changes

We may update this policy from time to time. Any changes will be posted on this page.